Burn FAQ

How does it work?

Your membership includes access to a different 28 minute exercise routine every day, designed to challenge your body in all areas of fitness to get you results. There is a daily meal plan which includes a healthy breakfast, lunch, and dinner recipe as well as three snack ideas - these recipes are different every day and we have option for vegetarians and vegans. You are also able to view the workout library section that contains all of Rebecca’s workouts organized by area of the body or type of exercise. As well as daily motivation for you to get inspired everyday! You will have access to both the desktop site and BURN app with just one membership account (the same login information can be used).

How can I pay for my subscription?

For desktop or mobile site registration: you can pay with any major Credit/Debit Card, or you can use PayPal.
For in-app purchase, your Google Play or iTunes account will be billed for services.

When will I be billed?

When you sign up to BURN 30 Day Get Fit, you will have access to the 7 day free trial - if you do not terminate your membership before the trial period ends, your payment method will be billed for either the monthly or yearly subscription fee (depending on your selection at time of initial registration).
If you registered for the monthly subscription: you will have 30 days of membership access from the day you sign up. For example, if you sign up on the 12th of September then you will have access to all of September and the next calendar month until that same day (October12th).
If you registered for the yearly subscription: you will have 365 days of membership access from the day you sign up.

Can I cancel my subscription?

Yes, you may cancel at any time.
For desktop site purchase: you can terminate your subscription by clicking on the user icon in upper right corner of icanfeeltheburn.com and select “Cancel my membership.” If you are unable to cancel your account this way, first check to see if you registered in-app and if so, follow directions below. If you are sure you registered via mobile or desktop site and cannot terminate services, please email customerservice@rebecca-louise.com with the subject “CANCEL” and include your full name, email address used during registration, and a screenshot of your most recent payment transaction. If you paid via PayPal, you can terminate your membership through PayPal’s account services directly. In the event that a user has registered more than one membership, we are not responsible for any charges which accrue to an account that has not been brought to the attention of customerservice@rebecca-louise.com (a cancellation request/account investigation of duplicate membership within one month of extra payment transaction will be recognized and refunded accordingly; any duplicate transactions prior to the most recent cancellation request will not be refunded).
If you request to terminate your subscription immediately via customerservice@rebecca-louise.com, then you will lose access to your membership services at this point - so we recommend sending a message to our team within 48 hours of your next billing date so that you can continue to use your program up until this point!
For in-app purchase: you can manage your subscription directly via iTunes or Google play. Any refund request will need to be submitted through iTunes/Google Play directly. 
NOTE: Refunds will not be issued on behalf of BURN in the case that a user does not terminate a subscription prior to automated billing date. 

How do I access the workout calendar and other BURN 30 Day Get Fit features?

For desktop site and BURN app: you will be directed straight to the member’s area as soon as you have signed up! The link for membership services on desktop/mobile site is “ icanfeeltheburn.com “.

What is my daily calendar workout like?

Each workout is 28 minutes long and includes a warm up & cool down video (Monday-Saturday). Every day on the calendar has a different focus of exercise, with the varying routines targeted to optimize results and muscle recovery from week to week. The Sunday videos are 28 minutes long and designed for stretching, relaxing, and refreshing your mindset for a new week of physical activity. If you’d like to add more to your daily workout, or are avoiding certain exercises due to physical limitations, you may choose to incorporate/substitute videos from the Workout Library. All videos, from both the current month and previous calendars, are included in the Library.

Can I use BURN 30 Day Get Fit offline?

You can access all of your membership content via BURN by Rebecca Louise app! The video download feature is not available for desktop/mobile sites at this time.

Where can I find downloaded videos?

Your offline videos from the BURN app calendar are accessible by viewing those those days in which videos have been downloaded. As the calendar flips at the beginning of each month, the downloaded workouts from the previous calendar will no longer be viewable at that time - though you can look forward to more app feature updates which will soon include the ability to download any of our videos for offline viewing within the Workout Library!

Why can’t I hear the videos?

Make sure that your device is not in silent/vibrate mode, and that physical switch along side of device is turned into an upwards position - even if you normally hear a ringtone or sound for other apps in vibrate/silent mode, you won’t be able to hear BURN videos unless that function is switched upwards with volume turned on. You can also check to see if the sound icon embedded within videos is muted, in which case, you may un-select the mute icon and turn volume up.

Have a question not answered?

For all other BURN 30 Day Get Fit inquiries and technical support, please email: customerservice@rebecca-louise.com (it may take up to 2 business days to receive a response).

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