Burn FAQ

Your membership includes access to a different 28 minute exercise routine every day, designed to challenge your body in all areas of fitness to get you results. There is a daily meal plan which includes a healthy breakfast, lunch, and dinner recipe as well as three snack ideas - these recipes are different every day and we have option for vegetarians and vegans. You are also able to view the workout library section that contains all of Rebecca’s workouts organized by area of the body or type of exercise. As well as daily motivation for you to get inspired everyday! You will have access to both the desktop site and BURN app with just one membership account (the same login information can be used).

For desktop or mobile site registration: you can pay with any major Credit/Debit Card, or you can use PayPal.
For in-app purchase, your Google Play or iTunes account will be billed for services.

When you sign up to BURN 30 Day Get Fit, you will have access to the 7 day free trial - if you do not terminate your membership before the trial period ends, your payment method will be billed for either the monthly or yearly subscription fee (depending on your selection at time of initial registration).
If you registered for the monthly subscription: you will have 30 days of membership access from the day you sign up. For example, if you sign up on the 12th of September then you will have access to all of September and the next calendar month until that same day (October12th).
If you registered for the yearly subscription: you will have 365 days of membership access from the day you sign up.

Yes, you may cancel at any time.
For desktop site purchase: you can terminate your subscription by clicking on the user icon in upper right corner of icanfeeltheburn.com and select “Cancel my membership.” If you are unable to cancel your account this way, first check to see if you registered in-app and if so, follow directions below. If you are sure you registered via mobile or desktop site and cannot terminate services, please email customerservice@rebecca-louise.com with the subject “CANCEL” and include your full name, email address used during registration, and a screenshot of your most recent payment transaction. If you paid via PayPal, you can terminate your membership through PayPal’s account services directly. In the event that a user has registered more than one membership, we are not responsible for any charges which accrue to an account that has not been brought to the attention of customerservice@rebecca-louise.com (a cancellation request/account investigation of duplicate membership within one month of extra payment transaction will be recognized and refunded accordingly; any duplicate transactions prior to the most recent cancellation request will not be refunded).
If you request to terminate your subscription immediately via customerservice@rebecca-louise.com, then you will lose access to your membership services at this point - so we recommend sending a message to our team within 48 hours of your next billing date so that you can continue to use your program up until this point!
For in-app purchase: you can manage your subscription directly via iTunes or Google play. Any refund request will need to be submitted through iTunes/Google Play directly. 
NOTE: Refunds will not be issued on behalf of BURN in the case that a user does not terminate a subscription prior to automated billing date. 

For desktop site and BURN app: you will be directed straight to the member’s area as soon as you have signed up! The link for membership services on desktop/mobile site is “ icanfeeltheburn.com “.

Make sure that your device is not in silent/vibrate mode, and that physical switch along side of device is turned into an upwards position - even if you normally hear a ringtone or sound for other apps in vibrate/silent mode, you won’t be able to hear BURN videos unless that function is switched upwards with volume turned on. You can also check to see if the sound icon embedded within videos is muted, in which case, you may un-select the mute icon and turn volume up.

For all other BURN 30 Day Get Fit inquiries and technical support, please email: customerservice@rebecca-louise.com (it may take up to 2 business days to receive a response).

Terms of Use

© All rights reserved. No reproduction of this material is allowed without written permission of Rebecca-Louise, Inc.

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include . It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

Cancelling Your Fitness Calendar Subscription

Please email customerservice@rebecca-louise.com with subject line "CANCEL" in order to terminate your membership; please include the email address and full name which your account was registered with. If your billing is connected to a PayPal account, please provide the email address associated with your PayPal. If you registered via BURN app, you can manage your subscription via iTunes Store or Google Play (depending on device used).

Our customer service team will process your request within 2 business days and will refund any charge which has occurred after your initial request to cancel. Your BURN access will cease upon membership termination, so we suggest that you wait until the end of your billing cycle to cancel!

We do not issue refunds for services rendered. However, in the event that you accidentally registered more than one subscription, a courtesy refund will be issued for the last payment transaction which occurred under that additional account. We cannot issue refunds in the event that a user did not contact customerservice@rebecca-louise.com in order to successfully terminate a subscription.

Terms and Conditions

By using the Service, you agree to be legally bound and to abide by these Terms & Conditions, just as if you had signed this agreement. If you do not comply with these Terms & Conditions at any time, we reserve the right, if applicable, to terminate your password, user account, and/or access to the Service (or any part thereof). In our sole discretion and without prior notice or liability, we may discontinue, modify or alter any aspect of the Service, including, but not limited to, (i) restricting the time the Website is available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any user’s right to use the Service. You agree that any termination or cancellation of your access to, or use of, the Service may be affected without prior notice. If you do not abide by the provisions of these Terms & Conditions, except as we may otherwise provide from time to time, you agree that we may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to such information and/or files, or our Website. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Service.

From time to time, we may supplement these Terms & Conditions with additional terms and conditions pertaining to specific content, activities or events (“Additional Terms”). Such Additional Terms may be placed on the Website to be viewed in connection with the specific content, activities, features or events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms & Conditions.

Community Standards and Conduct Guidelines
You acknowledge that all Content posted, emailed, or otherwise transmitted to or on this Website, APP or Rebecca Louise Smith, Rebecca Louise Fitness, The Burn App, It Takes Grit podcast or any of its affiliates. whether posted at our request or voluntarily, and whether publicly posted or privately transmitted (collectively, the “Postings”), are the sole responsibility of the person who made such Postings. This means that you are entirely responsible for all Postings that you post, email or otherwise transmit to the Service. We do not control the Postings posted, emailed or otherwise transmitted on our Website by others and, as such, we do not guarantee the accuracy, integrity or quality of such Postings. Although we have adopted community standards and conduct guidelines for the users of our Service (as described below), you understand that by using the Service, you may be exposed to Postings that are offensive or objectionable. Under no circumstances will we be liable in any way for any Postings (other than for Content developed by us), including, but not limited to, for any errors or omissions in any Postings, or for any loss or damage of any kind incurred as a result of the use of any Postings posted, emailed or otherwise transmitted to or through the Service.

You agree not to use the Service (including any Community Areas) to:
a. Upload, post, email or otherwise transmit any Postings or other materials that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable (in our sole discretion);
b. Harm minors in any way, or solicit or otherwise attempt to gain any information from a minor;

c. Impersonate any person or entity, including, but not limited to any user of the Service, a director, officer, employee, shareholder, agent or representative of RL, RLF, The Burn App, our affiliates or any other person or entity, or falsely state or otherwise misrepresent your affiliation with RL, RLF, The Burn app, or our affiliates or any other person or entity;

d. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Postings or other materials transmitted to or through the Service;

e. Upload, post, email or otherwise transmit any Postings or other materials that are not your own, or that you do not have a right to upload, post, email or otherwise transmit under any law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

f. Upload, post, email or otherwise transmit any Postings or other materials that infringe upon any patent, trademark, trade secret, copyright, right of privacy or publicity or other proprietary rights of any party;

g. Upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of commercial solicitation;

h. Upload, post, email or otherwise transmit any Postings or other materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

i. Disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users of a Community Area (or other portion of the Service) are able to type, or otherwise act in a manner that negatively affects or otherwise diminishes the quality of another user’s experience of the Service;

j. Interfere with or disrupt the Service or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;

k. Intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, any regulations having the force of law;

l. “Stalk”, “Cyberstalk” or otherwise harass another user, employee of the Service or L, RLF, The Burn App; or

m. Solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of the Service, including user names or passwords; or access or attempt to access another user’s account without his or her consent;

Your privilege to use the Service (including the Community Areas) and contribute to discussions on the Community Areas depends on your compliance with the community standards and conduct guidelines set forth above. We may revoke your privileges to use all or a portion of the Service and/or take any other appropriate measures to enforce these community standards and conduct guidelines if violations are brought to our attention. Further, if you fail to adhere to our community standards and conduct guidelines, or any of these Terms & Conditions, we may terminate, in our sole discretion, your use of, or participation in, any Community Area.

Except as may otherwise be provided in our Privacy Policy, all Community Area communications, including, but not limited to, chat, message board, blog, groups, and profile communications, are public and not private communications. We reserve the right to monitor some, all, or no areas of the Service (including any Community Area) for adherence to the community standards and conduct guidelines set forth above or for any other purpose. You acknowledge that by providing you with the ability to distribute Postings in the Community Areas, we are acting as a passive conduit for such distribution and we are not undertaking any obligation or liability relating to any Postings or activities in any Community Area, nor do we endorse any such Postings. Although we reserve the right to remove, without notice, any Posting for any reason, we have no obligation to review Content prior to the Content’s posting or to delete Postings that you may find objectionable or offensive. We are not responsible for maintaining a copy of any material we remove from our Service, and we are not liable for any loss you incur in the event that Content you post or transmit to our Website has been removed. We will cooperate with law enforcement or a court order requesting or directing us to disclose the identity of you, or anyone, posting any information or material prohibited by these Terms & Conditions. We may also disclose such information if such disclosure is reasonably necessary to protect the rights, property, or personal safety of RLF / BURN app, its affiliates, or the public.

We reserve the right to cancel your membership at any time.  The Facebook group is a place for positivity and lifting each other up. Please read the rules before you enter the group and if members cannot adhere to them they will be removed.